Your privacy is our priority

1 Definitions & Introduction

In this Policy, "we", "us", or "26bd9" refers to the 26bd9 online casino and betting platform and its operating entity. "You" or "user" refers to any person who uses 26bd9's website, mobile version, or other digital platforms.

"Personal information" means any information that can directly or indirectly identify a person — such as name, email address, phone number, financial transaction details, or device identifiers.

2 What Information We Collect

26bd9 may collect the following categories of information:

2.1 Registration & Identity Information

• Name and username
• Email address and mobile number
• Date of birth (for age verification — minimum age 21 required)
• National ID or passport details (when identity verification is needed)

2.2 Financial Transaction Information

• Transaction references linked to bKash, Nagad, or Rocket accounts
• Deposit and withdrawal amounts and history
• Source of funds information that may be requested for regulatory purposes

2.3 Technical & Device Information

• IP address and device ID
• Browser type and operating system
• Time of site access and session duration
• Data collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Details of bonus and promotional offer usage
• VIP level and reward points information

2.5 Communication & Support Information

• Records of your conversations with us via live chat or email
• Complaints and request details

3 How We Collect Information

26bd9 collects information through various methods:

• Direct provision: When you create an account, carry out transactions, or contact our support team, you provide information directly.
• Automatic collection: Our servers automatically record your browsing activity, click patterns, and session data.
• Cookies & trackers: We use cookies to improve functionality and remember your preferences.
• Payment processors: When transactions are completed through bKash, Nagad, or Rocket, necessary confirmation details may be received from the provider.

4 How We Use Your Information

We use your information for the following legitimate purposes:

1. Account management & identity verification: Keeping your account active and ensuring security.
2. Financial transaction processing: Accurate and prompt processing of deposits and withdrawals.
3. Service improvement: Analysing data to improve the quality of the platform.
4. Security & fraud prevention: Detecting irregular activity and keeping your account secure.
5. Legal & regulatory compliance: Complying with applicable laws and retaining required records.
6. Customer support: Resolving your issues promptly via live chat and email.
7. Responsible gaming: Monitoring your gaming habits and providing assistance when needed.
8. Bonus & promotion management: Correctly applying welcome bonuses and VIP benefits.

5 Sharing Information & Third Parties

26bd9 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and security verification — only the minimum necessary information is shared.
• Legal obligations: Information may be disclosed in response to court orders, lawful requests from law enforcement, or directions from regulatory authorities.
• Corporate changes: In the event of a business merger or acquisition, your information may be transferred to the new operating entity — you will be notified in advance.
• With your consent: Outside the above circumstances, your information is not shared without your explicit permission.

All our service provider partners operate under data protection agreements and may only use the information received for the specified purpose.

6 Data Retention Period

26bd9 retains your personal information only for as long as necessary or legally required. The specific policy is as follows:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and financial record-keeping purposes.
• Transaction records: Financial transaction records may be retained for an extended period in accordance with legal requirements.
• Inactive accounts: Information for accounts that have been inactive for a long time is subject to a phased deletion process.

7 Data Security Measures

To ensure the security of your information, 26bd9 has implemented protective measures at both the technical and administrative levels:

• SSL/TLS encryption: All data transfers between your browser and our servers are completed over encrypted connections.
• Secure data storage: Sensitive information is stored in encrypted databases; passwords are never stored in plain text.
• Access controls: Only authorised staff have access to the information they need, and all access is logged.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.
• Regular security reviews: Our security team regularly identifies and addresses potential vulnerabilities.
• Staff training: All staff involved in handling personal data undergo regular security training.

Please note that data transmission over the internet is not entirely risk-free. We work to ensure the highest level of protection, but complete security cannot be guaranteed.

8 Cookie Policy

26bd9's website uses cookies. Cookies are small text files stored on your device that help improve the website's functionality.

The types of cookies we use:

• Essential cookies: Required for the core functionality of the website — maintaining login sessions, security verification, and so on. The site cannot function properly without these.
• Functional cookies: Remember your preferences (such as language settings) and provide a personalised experience.
• Analytical cookies: Collect information about how users interact with the site, which is used to improve services.

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing some features of the site.

9 Your Rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances you have the right to request that your information be deleted — however, not all information may be erasable due to legal obligations.
• Right to object: In certain cases you have the right to object to the processing of your information.
• Data portability: You may request your information in a structured format.
• Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at: [email protected]. We provide assistance 24/7 via live chat and email.

10 Protection of Minors

26bd9's services are for persons aged 21 and above only. We do not knowingly collect information from anyone under age. An age verification process is completed at the time of account registration.

If we become aware that information has been collected from a minor, that account will be closed immediately and the relevant information will be securely deleted. Parents or legal guardians who have concerns about this are welcome to contact us.

11 Third-Party Links & Services

If 26bd9's platform contains any third-party links, we are not responsible for the privacy practices of those parties. During payment processing you may be redirected to the bKash, Nagad, or Rocket platform — in that case, the respective organisation's own privacy policy will apply.

12 Policy Changes & Updates

26bd9 may update this privacy policy when necessary. If any significant changes are made:

• A notice will be published on the website.
• Registered users may be informed via email or live chat.
• The "Last updated" date at the top of the page will change.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

13 International Data Transfers

26bd9's servers and service providers may be located in various countries. Regarding data transfers:

• International data protection standards are followed.
• Data protection conditions are included in agreements with third parties.
• The privacy of your information is maintained regardless of where it is located.

14 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:

• Live Chat: Available 24/7 — use the live chat option on the website
• Email: [email protected]
• Website: https://26bd9.lat

Our support team provides assistance in both Bengali and English. Your request will be reviewed promptly.